Only someone registered as Legal Representative or Financial can request support on these matters.
If the issue you want support for is listed below you will need to make a request via the specific online form.
- Request invoice
- Dispute invoice amount
- Correct invoice data
- Send proof of invoice payment
Below are the payment details for international customers:
Banco do Brasil - New York Branch (686-6) 535 Madison Avenue, 34th
SWIFT CODE: BRASUS33
Account Number: 880000855
Customer Name: SERVICO FEDERAL DE PROCESSAMENTO DE DADOS
Bank's IBAN number: BR7800000000016070004005287C1
Address of our headquarters in Brasilia Distrito Federal Brasil: Serviço Federal de Processamento de Dados (SERPRO), CNPJ/MF: 33.683.111/0001-07, SGAN, Bloco 601, Module V, Brasília-DF, CEP: 70836-900.
Always use the PTAX Dollar quotation - sales, from the Brazilian Central Bank.
In order to facilitate the process of recognition and write-off by Accounts Receivable, it is mandatory to inform the Invoice number at the moment of payment.
To make a request, click on Request Now, select the suitable option, and fill out the data as requested.