Financial Issues
Only someone registered as Legal Representative or Financial can request support on these matters.
If the issue you want support for is listed below you will need to make a request via the specific online form.
- Request invoice
- Dispute invoice amount
- Correct invoice data
- Send proof of invoice payment
Important
Below are the payment details for international customers:
Banco do Brasil - New York Branch (686-6) 535 Madison Avenue, 34th
ABA# 026003557
SWIFT CODE: BRASUS33
Account Number: 880000855
Customer Name: SERVICO FEDERAL DE PROCESSAMENTO DE DADOS
Bank's IBAN number: BR7800000000016070004005287C1
Recipient’s Address:
Address of our headquarters in Brasilia Distrito Federal Brasil: Serviço Federal de Processamento de Dados (SERPRO), CNPJ/MF: 33.683.111/0001-07, SGAN, Bloco 601, Module V, Brasília-DF, CEP: 70836-900.
Always use the PTAX Dollar quotation - sales, from the Brazilian Central Bank.
Important
In order to facilitate the process of recognition and write-off by Accounts Receivable, it is mandatory to inform the Invoice number at the moment of payment.
To make a request, click on Request Now, select the suitable option, and fill out the data as requested.